Contact us
For app issues, billing questions, account help, or content reports, email us at support@blence.app. Please include your device model, iOS version, app version, and a brief description of the issue. Screenshots help us resolve problems faster.
We aim to respond within 2–3 business days. For urgent subscription or billing matters related to Apple payments, you may also contact Apple Support.
Frequently asked questions
What is Blence for iOS?
Blence is an AI face swap app for iPhone and iPad. You can swap faces in photos and videos, use curated templates, and create multi-face edits. Core processing runs on your device whenever possible.
Are my photos private?
Core face swap workflows are designed to run locally on your device. We do not upload face data to our servers for on-device composition. Some optional features, such as cloud-backed templates or account sync, may require limited server interaction as disclosed in the app.
How do Blence Pro subscriptions work?
Blence Pro is an auto-renewable subscription billed through Apple In-App Purchase. Weekly and yearly plans are available. Benefits may include no watermark, PRO templates, bonus credits, and access to album video workflows. Pricing and plan details are shown in the app before you confirm a purchase.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings → tap your Apple ID → Subscriptions → Blence, then choose Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid being charged for the next cycle.
How do I restore purchases?
Open Blence → go to Settings or the subscription paywall → tap Restore Purchases. This restores an active Blence Pro subscription linked to your Apple ID. Consumable credit packs are not restorable once used.
How do credits work?
Some templates and video face swap workflows require credits. Credits can be purchased as consumable in-app products through Apple. Credit balance and history are available in the app under your account or membership section.
How do I delete my account?
Open Blence → Settings → Account → Delete Account, then confirm twice. This permanently deletes your account, credits, linked identities, saved faces, and creations on the device. Active Apple subscriptions are not cancelled automatically — manage them separately in the App Store.
How do I report inappropriate content or a template?
Use the report option on a template detail page or email us with details. We review reports and may remove content that violates our policies. Do not use Blence to create content without authorization or for harassment, fraud, or illegal activity.
Can I get a refund?
Refunds for App Store purchases are handled by Apple according to App Store policy. We cannot process refunds directly. Visit reportaproblem.apple.com or contact Apple Support for purchase-related refund requests.
What are the system requirements?
Blence for iOS requires iOS 15.0 or later. For best performance with video face swap, we recommend a recent iPhone or iPad with sufficient storage and memory.
Legal & policies
In-app support
You can also reach us from within the Blence app: open Settings → Feedback, or use the report option on template and creation result screens.