Get on Google PlayThis page explains how to request deletion of your Blence account and the personal data we associate with it. If you signed in with Facebook, Google, or Apple, deleting your Blence account also removes the link between that identity and our service.
How to request deletion
Option 1: Delete in the app (iOS)
On iPhone or iPad: Open Blence → Settings → Account → Delete Account, then confirm twice. This permanently deletes your account and associated data on our servers, as well as saved faces and creations stored on the device.
Option 2: Email us
If you use Blence on Android, or cannot access the in-app deletion flow, email us at support@blence.app with the subject line "Data Deletion Request". Include the email address or login method (Facebook, Google, or Apple) linked to your Blence account so we can verify ownership. We may ask for additional information to confirm your identity before processing the request.
What we delete
When your deletion request is processed, we remove or anonymize:
- Your account profile and unique identifiers
- Linked sign-in identities (Facebook, Google, Apple, and similar providers)
- Credits balance and account-level purchase history
- Saved faces, templates, and creations synced to your account
- Support correspondence tied to your account
What may be retained
We may retain limited information where required by law, to resolve disputes, enforce our policies, or prevent fraud. For example, billing records handled by Apple or Google may remain with those platforms according to their policies. Anonymized analytics that cannot reasonably be linked back to you may also be kept.
Core on-device face swap processing is designed not to retain face data on our servers after composition. For more detail, see our Privacy Policy.
Processing time
In-app account deletion takes effect immediately for most account data. Email requests are typically processed within 30 days. We will confirm by email when your request has been completed.
Subscriptions
Deleting your Blence account does not automatically cancel an active subscription. Manage or cancel subscriptions separately:
- Apple (iOS): Settings → Apple ID → Subscriptions → Blence
- Google Play (Android): Google Play → Payments & subscriptions → Subscriptions → Blence
Contact
Questions about data deletion: support@blence.app.